The Alteva – Mission One integration links Witco with the Mission One computerized maintenance management system (CMMS) via API to streamline workplace ticketing.[1] Employees create maintenance and workplace issue tickets in the Witco app; those tickets are forwarded to Mission One, where managers manage desk, occupancy, furniture, and logistics tickets, assign handlers, and push real-time status updates back to occupants.[1] Mission One is positioned as a new-generation CMMS focused on building compliance and improved maintenance through interventions.

Key Features

Ticket submission in Witco, processing in Mission One Employees raise incidents and requests in Witco; items are routed to Mission One’s back office.

• Single, user-friendly interface for occupants to create and track tickets.
• Requests are automatically available for CMMS handling in Mission One.

Comprehensive ticket management for workplace teams Facility managers manage categories such as desks, occupancy, furniture, and logistics.

• Assign the right person to handle an incident or request.
• Update resolution status in real time to occupants.

API-based CMMS integration Standards-based connection between Witco and Mission One.

• Category: Computerized maintenance management system.
• Integration type: API.

Benefits

Better occupant experience and transparency Occupants can easily create and follow tickets without learning a technical CMMS.

• Real-time status updates directly to the requester.
• Reduces friction by keeping the employee interface inside Witco.

More efficient maintenance operations Dedicated CMMS back office to process and resolve requests.

• Streamlined assignment to the appropriate technician or team.
• Designed to handle maintenance requests efficiently and at scale.