The comprehensive answer to complex CSPs' needs

Amdocs Helix Service Quality Management is a unified platform empowering network teams to monitor and detect service-level degradations impacting overall service quality. Its innovative tools drive a customer-centric approach, shifting the focus from product delivery and network performance to quality of consumption.

Benefits

• Service Operation Center (SOC) dashboard: Enables SOC teams to monitor, prioritize and investigate fault, performance, and quality issues at the service level.
• Monitor service impact: Assesses impact of network-related data, such as network alarms, probe information, KQIs and threshold-crossing alarms (TCAs) on services and customers.
• KPI/KQI generation: Collects and processes service-oriented measurements in real time and monitors SLAs.
• Enterprise customer portal: Enables enterprise customers to view and monitor their individual service quality.
• Service-centric approach: Correlates network, TCA alarms and service topology; fully integrates with wider OSS/BSS ecosystem through flexible, open APIs; includes sophisticated service modelling & service resources catalog.
• End-to-end service analytics: Enables accurate and real-time root-cause analysis, SLA impact forecasting and QoS anomaly prediction through advanced machine-learning algorithms.