Boost service desk productivity

Tired of typing the same things over and over in Jira? Free up your time to focus on bigger things with canned responses.

Key benefits

Better productivity & resolution time

Copy, paste, copy, paste. No one has time .for that. Let CR Pro do it for you with intuitive and dynamic templates.

Automated actions for service desk teams

Templates to kickstart workflows, e.g., thanking a customer can automatically close the issue and move it to “done”.

Attachments in Canned Responses

Include attachments in your response templates with screenshots for more detailed instructions.

Transform and optimize your service desk support

Smart suggestions

Smart suggestions is a powerful tool that offers response suggestions from your bank of canned responses templates and common phrases.

Free Chrome extension

Allows you to use all of the features Canned Responses offers directly within the existing Jira comment field for a more integrated experience.

Advanced Visibility Permissions

Ensure your templates are available at the right time and place, and share templates between multiple projects or groups.

More features

Simple setup

A quick and easy setup process means you can start using your Canned Responses templates within minutes of downloading the app.

Unlimited templates

Create an unlimited number of dynamic templates and signatures to cater to all of your service management processes and needs.

Organized templates

Keep your templates organized in folders of your choosing. You can also start with your most frequently used templates for easy access.

Rich text formatting

Enrich your Canned Responses templates with links, images, logos, code, and other rich text formatting with no markup needed.

Content-aware macros

Add content-aware macros to templates to include dynamic data from Jira issues, such as reporter name, issue priority, and current user name.

Response signatures

Create professional and standardized signatures for responses using dynamic user and project data. Define global, project, and personal signatures.