Tyler's Inquiry & Appeals software streamlines the property tax appeals process, eliminating the need for manual methods like spreadsheets and paper files. It provides a centralized system for managing all data related to appeals, scheduling hearings, assigning hearing officers, assisting taxpayers, preparing documentation, and communicating results. Key features and benefits include:

• Comprehensive Appeals Management:
  • Manage all data associated with the appeals process.
  • Schedule appeals hearings.
  • Assign hearing officers.
  • Assist taxpayers with representation.
  • Prepare support documentation for hearing boards.
  • Send results to taxpayers.
• Streamlined Workflow & Efficiency:
  • Minimize appeal prep time.
  • Eliminate manual efforts.
  • Reduce errors.
  • Streamline tracking and reporting.
• Hearing Management:
  • Choose hearing types to schedule.
  • Specify the order of hearings, filing time limits, appointment durations, and time allowed for resolution.
  • Assign individual case numbers for hearings involving taxpayers with multiple parcels.
  • Designate hearing boards, including member names/positions.
  • Create a hearing schedule that factors in board availability.
  • Create reports with supporting appraisal documentation for the hearing board.
  • Provide the board with easy, on-demand access to information throughout the hearing.
• Centralized Information:
• Collect, track, and manage essential information for appeals hearings: - Hearing type - Date filed - Appointment type, including date and time - Taxpayer opinion of value - Decision date, ruling, and reason - Names and titles of board members - Names of appraiser representing jurisdiction and taxpayer's attorney or representative
  • Other important notes and data
• Taxpayer Communication & Access:
  • View maps, reports, and up-to-date property information.
  • Retain contact information on tax representatives.
  • Allow taxpayers to search for property data online.
  • Enable workflows to capture and respond to taxpayer inquiries.
  • Use electronic data capture for online appeal filings.
  • Post changes to property data and value.
  • Create and send change notices and results letters.