Itron's IntelliSUPPORT is a comprehensive service platform designed to optimize energy management programs through operational expertise and lifecycle support. The solution focuses on streamlining implementation and maximizing customer satisfaction for utility initiatives.

Key Features

Program Management End-to-end oversight for utility initiatives

• Resource coordination
• Budget tracking
• Compliance monitoring

Field Operations Technical implementation and maintenance

• Device installation
• System troubleshooting
• Preventive maintenance

Customer Engagement Dedicated support infrastructure

• Multi-channel contact center
• Customer education programs
• Satisfaction monitoring

Network Operations Centralized system management

• Real-time monitoring
• Data validation
• Security management

Benefits

Operational Efficiency Reduces program implementation risks

• Standardized processes
• Performance benchmarking
• Scalable resource allocation

Cost Control Budget optimization mechanisms

• Transparent cost tracking
• Vendor management
• ROI analysis frameworks