The Witco and Microsoft 365 integration provides an API-based, bi-directional synchronization between Witco’s workplace app and Microsoft 365 room resources in Outlook/Exchange. Witco retrieves and keeps meeting room metadata in sync from Microsoft 365 (name, floor, opening hours, capacity, etc.), and mirrors bookings both ways: a booking created in Witco marks the Outlook room resource as booked, and a booking created in Outlook appears as busy in Witco with the related meeting information. Technical setup uses an Azure application, a service account calling Microsoft Graph (e.g., /users/{{accountEmail}}/findrooms), and permissions such as Calendars.Read, Calendars.ReadWrite, User.Read.All, and Place.Read.All to enable end-to-end synchronization.

Key Features

Bi-directional booking synchronization Keep calendars aligned.

• Witco bookings mark Outlook room resources as booked
• Outlook bookings appear as busy in Witco with meeting details

Room metadata synchronization Unified and up-to-date spaces info.

• Syncs names, floors, opening hours, capacities, and more from Microsoft 365
• Uses Microsoft 365 room repository as a source of truth

API-based Microsoft Graph integration Enterprise-ready connectivity.

• Implemented as an API integration with Azure app and service account
• Employs Graph endpoints for rooms discovery and events sync

Granular permissions model Secure operation at scale.

• Requires Calendars.Read and Calendars.ReadWrite for sync directions
• Uses Place.Read.All and User.Read.All for room and user data mapping

Benefits

Single source of truth for room scheduling Reduce conflicts and double-bookings.

• Synchronizes reservations and resource attributes across systems
• Keeps availability consistent in Witco and Outlook calendars

Improved employee experience Work in the preferred interface.

• Employees can book in Witco or Outlook with identical outcomes
• Enhance discovery with maps, features, and visual cues in Witco

Operational efficiency and governance Lower manual reconciliation.

• Automated sync replaces cross-checks between tools
• Azure app/service account model supports enterprise governance