Overview

Quality Concern Reporting is a cloud-delivered application that enables employees and customers to report quality concerns, non-conformities and complaints via mobile or desktop forms. The solution centralizes capture, assigns issues for investigation, integrates with action-tracking and CAPA workflows, and provides analytics to find systemic trends and close the loop on resolution—reducing repairs, warranty costs and repeat defects.

Features and Capabilities

• Access & Reporting: Empower open-access, mobile-ready forms for frontline staff and customers to submit quality concerns.
• Investigation & Assignment: Assign reported concerns to investigators, transfer across facilities, and track investigation status until closure.
• Integration: Seamless integration with Action Tracking, Compliance Calendar, Quality Event/Incident Management, and Continuous Improvement modules for end-to-end follow-up.
• Analytics & Trends: Advanced charting and reporting to identify leading indicators, recurring defects, and systemic trends for proactive mitigation.
• Mobile & Offline: Mobile-capable workflows (mobile app support, offline forms) so field teams can report and attach photos anywhere.
• Data Quality Helpers: Real-time guidance for describing incidents (improve input quality) and AI/advanced-tech support across the platform.
• Program Visibility: Dashboards and role-based views to provide cross-site visibility and accountability for quality programs.
• Continuous Improvement: Links reported concerns directly into corrective action and continuous improvement workflows to prevent recurrence.