Boost performance efficiency with user experience management insights

Mine and analyze user behavior data to proactively maximize the value of SAP solutions across your organization. Optimize the performance of your SAP software and the people who use it with the SAP User Experience Management application by Knoa, available for delivery on premise or in the cloud.

• Hybrid deployment
• Measure and manage the user experience
• Make data-driven decisions about user support
• Improve adoption of your enterprise software

Key benefits

Measure user experience with real user behavior data

Gain a data-driven understanding of how your employees interact with enterprise applications to find specific areas for improvement and take corrective action.

Optimize processes and increase user adoption

Impact employee productivity by identifying opportunities that help improve user training, application usability, business process performance, and compliance.

Support your entire SAP software landscape

Get a complete view of user and application performance across your entire SAP software landscape with front-end monitoring and access to experience metrics.

Key features

Automated collection of productivity metrics

• View standard and custom transactions that your users use across the SAP software landscape
• Track users’ actions and identify performance issues that they experience or create
• Aggregate and analyze user input to generate informative reports for various workstreams

Improved performance through insightful metrics

• Identify training opportunities to improve application performance
• Adjust operations by fine-tuning business processes
• Configure products to achieve full compatibility with global privacy regulations

Successful migration to SAP S/4HANA

• Quantify ROI on a small scale before embarking on a full-blown implementation
• Identify critical issues that should be addressed while migrating to SAP S/4HANA
• Modify outdated, inefficient, and complex processes before moving to a new platform

Management of enterprise solution performance

• Measure user effectiveness, quality assurance, training status, and skills for new implementations
• Pinpoint issues based on prior performance and take corrective measures during solution upgrades
• Provide the information your business areas need to help users meet training and business needs

Assessment of user experiences

• Understand the real user experience of how employees interact with enterprise software
• Analyze every touch point, including desktops, laptops, mobile devices, and virtual environments
• Measure user experience on SAP S/4HANA as well as legacy SAP applications