CRM software for exceptional customer service

Stay on top of every customer inquiry and turn customers into loyal fans. Provide exceptional customer service by quickly identifying and answering tickets with a productivity-focused tool and helping hand from AI.

Keep customers happy with excellent customer service You've put in the effort to win customers — now, make servicing them a priority. Discover the art of lifelong customer satisfaction with SuperOffice Service.

• **Never leave a customer hanging: **Nobody wants to go unheard – especially paying customers. Stay on top of all requests in one place and auto-prioritize critical tickets based on SLAs.
• **Scale your customer service organization: **Maximize service with less effort. Let AI categorize tickets by sentiment. Save time with FAQs and auto-replies for standard requests.
• **Happy customers mean more business: **Your happiest customers vouch for you. Everything on one central tool means nothing falls through the cracks. Track requests and uncover upsells opportunities with dashboards.

Ticket management No more lost inquiries. Enjoy a complete overview across channels in just one queue:

• Create tickets from emails, calls*, chat, and web forms 
• Categorize tickets in queues according to topics 
• Forward tickets to teammates to collaborate and add internal notes  

Automation Reclaim your team’s time: automation handles repetition, they deliver excellence:

• Set up escalation rules if a ticket is not answered in time to meet your SLAs  
• Create if-this-then-that workflows that take care of repetitive tasks 
• Auto-assign specific requests to specialists within your team  

Chat Use Chat to offer real-time and more intimate customer service:

• Leverage customer data for personalized interactions tailored to their needs 
• Answer and manage all chat interactions directly from your ticket queue 
• Provide instant assistance and solutions to foster trust with customers  

Dashboards Get real-time actionable insights from service dashboards tailored to your team:

• Choose from pre-defined dashboards or create your own with personalized selections 
• Take control of your customer service team's key performance indicators (KPIs)
• Proactively identify product issues to stay ahead of the game  

Customer portal Equip your customers with instant answers on a secure customer portal

• Help your customers help themselves with articles and FAQs 
• Offer customers an overview of their own ticket history and answers 
• Enable customers to submit a new request directly from the customer portal 

Features

• Ticket Management: Organize and prioritize customer inquiries in one unified system.
• SLA Tracking: Monitor service level agreements to meet response and resolution targets.
• Automated Workflows: Reduce manual tasks with automation for routing and notifications.
• Knowledge Base: Provide self-service options with searchable FAQs and guides.
• Multi-Channel Support: Handle requests via email, chat, and web forms seamlessly.