Vendor
Level AI
Company Website
- Agent Screen Recording
Empower contact center managers with a comprehensive understanding of every customer-agent interaction. Identify coaching opportunities and gaps in agent workflows while streamlining the agent experience & improving customer satisfaction.
- iCSAT
Go beyond traditional surveys and understand customer satisfaction from every interaction, automatically. Uncover root causes, pinpoint drivers of low satisfaction, and track trends across locations to provide next-level CX.
- Contact Center and Business Analytics
From call center data and QA reports to valuable business insights like customer and product analytics; all the AI-enabled analytics you need, available out of the box from day one.
- AI Virtual Agent
AI Chat and Voice Virtual Agent. Trusted for Enterprise-Grade Quality.
- Level AI
Next-level AI for customer intelligence and service automation.
- 100% Auto-QA
Gen AI based 100% Auto QA solution that transparently automates QA for your organization’s custom scorecard on every channel (call, chat, or email) at near 100% accuracy.
- Coaching
Empower agents to deliver exceptional customer experiences with AI-generated coaching plans, evidence-based feedback, transparent progress tracking, open communication, and victory celebrations.
- Agent Screen Recording
Empower contact center managers with a comprehensive understanding of every customer-agent interaction. Identify coaching opportunities and gaps in agent workflows while streamlining the agent experience & improving customer satisfaction.
- Coaching
Empower agents to deliver exceptional customer experiences with AI-generated coaching plans, evidence-based feedback, transparent progress tracking, open communication, and victory celebrations.
- Real-Time Agent Assist
Reduce onboarding time by 50% and accelerate learning with GPT-driven, omniscient AI that surfaces 2X more accurate information in real-time.
- Voice of the Customer
Level AI identifies customer feedback, actionable insights, trends, anomalies, and sentiment in real-time from 100% of your customer interactions.
- AgentGPT
Transform Your Customer Experience with Generative AI for Your Enterprise.
- Contact Center and Business Analytics
From call center data and QA reports to valuable business insights like customer and product analytics; all the AI-enabled analytics you need, available out of the box from day one.