Profiles is Lucidya’s Customer Data Platform (CDP) that unifies customer data from multiple sources — surveys, social listening, support interactions — into rich, 360° profiles.

Lucidya’s Media Monitoring tracks your brand’s presence across online news, blogs, and — with the TV & Radio Monitoring add-on — broadcast channels too.

Lucidya’s AI Agent automates customer conversations in Arabic and English across channels like WhatsApp, X (Twitter), Instagram DMs, and more.

OmniServe is Lucidya’s omnichannel inbox that centralizes messages from social media, email, WhatsApp, and more, helping agents respond faster and deliver personalized support.

Lucidya Social Listening monitors conversations about your brand, competitors, or topics of interest across social media channels in real time.

Lucidya Survey combines customizable templates, Arabic-native sentiment analysis for open-text answers, and embedded survey options for maximum response rates.