Get the best of both worlds by combining contact windows with eCommerce intelligence.

Empower agents to recommend products in real-time and guide customers through the entire shopping journey, from product search to checkout.

CoreMedia Smart Windows makes this easy by combining product recommendations and powerful insights, connected with your eCommerce catalog. All in a single contact window, strategically placed on selected pages to targeted users, to drive maximized impact.

Features

• **Product recommendations: **Display and recommend the most suited products directly on the contact window, by interacting with customers and accessing their navigation history on your website.
• **eCommerce catalog: **Search and recommend products directly from your catalog in just a few seconds.
• **Viewed and recommended products: **Check which products have been recommended and which ones were viewed by the customer.
• **Direct access to shopping cart: **Have full visibility of which products were added to the customer shopping cart.
• **Multichannel support: **Let your customers decide how to engage with you, via text, call or video.
• **Dynamic integration, full control: **You keep control over when, where and to which customers you want to display Smart Windows.